First Choice Roofing & Home Solutions ("First Choice," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit firstchoiceroofs.com (the "Site") or contact us, how we use and share that information, and the choices you have. By using the Site or contacting us, you agree to the practices described here.
1. Who We Are
First Choice Roofing & Home Solutions is a veteran-owned, faith-based roofing and home services company based in Kaufman, Texas, serving Kaufman, Rockwall, Collin, Tarrant, Dallas, Henderson, Van Zandt, and Ellis counties. You can reach us at (945) 209-1346 or firstchoiceroofhs@gmail.com.
2. Information We Collect
Information you provide
When you contact us by phone, email, or through the chat feature on our Site, we may collect your name, phone number, email address, property address, details about your roof or home project, insurance and claim information you choose to share, and the contents of your messages.
Information collected automatically
When you visit the Site, our hosting and security provider may automatically collect limited technical data such as your IP address, browser type, device information, referring pages, and general usage activity. This helps us keep the Site secure and working properly.
Cookies
The Site and the chat feature may use cookies or similar technologies to remember your session and improve your experience. You can control cookies through your browser settings; disabling them may affect some features.
3. How We Use Your Information
- Respond to your inquiries and schedule free inspections and estimates;
- Provide roofing, fence, and interior home services you request;
- Assist with documenting and supporting your insurance claim, when you ask us to;
- Communicate with you about your project by phone call, text message, or email;
- Operate, secure, and improve the Site;
- Comply with legal obligations and enforce our agreements.
4. Text Messaging (SMS) Program
If you provide your mobile number and consent to be contacted, we may send you text messages related to your inquiry, appointment, or project (for example, scheduling and follow-up messages).
Consent: By providing your phone number and opting in, you agree to receive calls and text messages from First Choice Roofing & Home Solutions. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out, or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
5. How We Share Information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers who help us operate, such as our customer-relationship and chat platform (GoHighLevel / LeadConnector) and our website hosting and security provider (Cloudflare). These providers are permitted to use your information only to perform services for us.
- Insurance carriers, adjusters, or contractors involved in your project, when you authorize us to assist with your claim or work.
- Legal and safety reasons, such as complying with law, responding to lawful requests, or protecting our rights, property, or safety and that of others.
- Business transfers, if our business is involved in a merger, acquisition, or sale of assets, subject to this Policy.
6. Data Retention
We keep your information for as long as needed to provide our services, maintain business and project records, and comply with legal obligations, after which we take reasonable steps to delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your state of residence, including under the Texas Data Privacy and Security Act, you may have the right to request access to, correction of, or deletion of your personal information, to request a copy of it, and to opt out of certain uses. To exercise these rights, contact us at firstchoiceroofhs@gmail.com or (945) 209-1346. We will respond as required by applicable law and will not discriminate against you for exercising your rights.
9. Third-Party Links
The Site may link to third-party websites or services we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices.
10. Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the updated Policy.
12. Contact Us
First Choice Roofing & Home Solutions
Kaufman, Texas
Phone: (945) 209-1346
Email: firstchoiceroofhs@gmail.com